Why Most AI Fails at Customer Service (And What Needs to Change)

New Delhi [India], March 29:Imagine this: You’re trying to book a last-minute flight. You call customer service, only to be met with an endless automated menu, long hold times, and robotic responses. Frustrated, you hang up and try an online chat—only to repeat the same information. Sound familiar? For years, AI in customer service has […]

Transgender Day of Visibility: A Global Call for Justice, Equity, and Empowerment

Pune (Maharashtra) [India], March 31: Transgender Day of Visibility (TDOV), observed annually on March 31, is a global movement recognizing the resilience, achievements, and contributions of the transgender community. It is a powerful reminder of the urgent need for equality, safety, and inclusion for trans individuals worldwide. TDOV serves as both a celebration and a […]

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